Refund policy

Last updated: September 4, 2026

The short version

  • 30 days from delivery to send something back
  • No reason needed and no restocking fee
  • You pay return shipping, roughly $8.95 to $14.95
  • We pay it when the item is faulty, damaged or not what you ordered
  • Refunds go back to your original payment method within 5 business days of us receiving the return
  • Returns go to our facility in Doral, Florida

How long you have

You can return an item within 30 days of the day it was delivered, and you do not need to explain why. Start by emailing support@oliverjonas.com with your order number, and we will send you the return instructions.

Please do not send anything back before you have heard from us. Returns that arrive without a reference are hard to match to an order, which only slows your refund down.

Cancelling before it ships

Changed your mind straight away? Email us within 12 hours of placing the order and we will cancel it at no cost and refund you in full. After 12 hours the order is usually already being prepared and cannot be pulled back, but you can still return it once it arrives.

The condition we need it in

Items need to come back unworn and unwashed, in their original packaging, with the tags still attached. Try things on the way you would in a fitting room and you will be fine.

Items that come back worn, washed, altered or without their tags cannot be accepted. We will always contact you before sending anything back to you.

What cannot be returned

Gift cards, and any item made or personalised to your specification, cannot be returned. Everything else in the range can.

Who pays to send it back

Return shipping is paid by you. Depending on the size of the parcel and the carrier you choose, it usually costs between $8.95 and $14.95 within the United States.

We pay the return shipping in full when the item arrived damaged, has a manufacturing fault, or is not the item you ordered. Email us a photo and your order number and we will sort it out.

Restocking fees

We do not charge any. The amount you paid for the item comes back to you in full.

Where to send your return

Oliver Jonas Returns
3450 NW 115th Ave
Doral, FL 33178
United States

Keep your proof of postage until the refund shows up. Until the parcel reaches us it is still your shipment, and proof of postage is what protects you if a carrier loses it.

Faulty, damaged or wrong item

Contact us within 30 days of delivery with your order number and a photo. You choose: a free replacement or a full refund. Either way we cover the return shipping and we do not deduct anything from the amount you paid.

If a manufacturing fault appears within the first year of ownership, get in touch and we will replace the item at no cost.

How your refund is paid

Once your return reaches our facility we check it and process the refund within 5 business days. The money goes back to the payment method you used, we cannot send it anywhere else. Depending on your bank or card issuer it can take another 3 to 5 business days to appear on your statement.

Where you return a complete order, the standard shipping you paid is refunded as well. Since shipping is free on every order, that normally works out at zero.

We refund in money. We do not offer store credit, a discount code or a partial payment instead of the refund you are entitled to. If you would rather have an exchange or a credit, that is your call and we are happy to arrange it, but it is never a condition.

Partial returns

Ordered several items and only want to keep some? Send back the ones you do not want and we will refund those. Just tell us in your email which items are coming back.

Exchanges

The quickest route is to return the item for a refund and place a new order for the size or colour you want. That way you are not waiting on the return to arrive before the new item ships.

If we cannot fulfil your order

Very occasionally an item turns out to be unavailable after you have ordered it. If that happens we tell you straight away and refund you in full. We will not hold on to your money or push you towards a different product.

Your legal rights

Nothing in this policy limits the rights you have under United States federal and state consumer law. Where those rights give you more than this policy does, those rights apply.

Questions about a return

Email: support@oliverjonas.com
Phone: +1 (239) 517-8676

Customer service hours (EST):
Monday to Friday, 9:00 AM to 5:00 PM
Saturday and Sunday, 9:00 AM to 1:00 PM

Emails are answered within one business day.

Business information

Oliver Jonas
2053 Brown St
Fort Myers, FL 33916
United States

See also our Shipping Policy, our Terms of Service and our Privacy Policy.