Every Oliver Jonas order ships with tracking, and we do not charge for it.
Within 24 hours of your parcel leaving our fulfilment centre you will get an email with a tracking link. Open that link to see where the parcel is and when it is due.
No tracking email yet?
Orders take 1 to 2 business days to be prepared, so the email may simply not have gone out yet. It is worth checking your spam folder too.
Tracking has not moved in a few days?
That is normal while a parcel sits between hubs. If nothing has changed after 7 business days, get in touch and we will chase it.
Still stuck?
Email support@oliverjonas.com with your order number and we will look it up for you. You will have an answer within one business day.
Customer service hours (EST): Monday to Friday 9:00 AM to 5:00 PM, Saturday and Sunday 9:00 AM to 1:00 PM.